• Early start on researching and acquiring related skill sheet
• Think from user angle what could be improved and how
• Make sure all user scenario and navigation path are covered
• Consider efficient and effective method of implementation
• Check existing best practice and implementation for reference
• Seek help from supervisor, peer, technical forum (local or foreign) if necessary
• Utilize testing tool available in market to detect issue earlier
• Peer review especially with similar experience, could be standby resources in future
• Test major technology earlier for performance or special need
• System architecture, functional specification and network diagram documented for checking
• Checklist or procedures are produced for easy follow-up and ensure no missing items
• Tender and evaluation guideline produced to ensure planned features and functions are available
• Record is for new comers to understand the project and follow up
• Documentation provide sufficient details for quick reference is enough

• Different tests are carried out to ensure quality. Acceptance criteria should be agreed with user.
  • Unit/System Integration/ User Acceptance/ System Acceptance Test (Functional Test are performed during SIT/UAT)
• Performance / Stress Test / Security (Penetration)
• Monitoring data could help to forecast problems and severity so that preventive measure could be introduced earlier before it happens
• Careful and in-depth testing of different scenario are the basic requirement for quality assurance
• ISO, CMMI & ITIL mentioned in Standard, Framework & Methodology will help
• Six Sigma
• Six Sigma is a system for achieving success
• Focuses on process improvement by identifying and eliminating defects, reducing variability, and improving quality that helps to optimize performance, enhance efficiency, and improve customer satisfaction.
• Six refers to six standard deviations from the mean in a normal distribution curve
• Process should produce no more than 3.4 defects per million opportunities
• DMAIC:

• Define: Identify the problem and set clear goals
  • Measure: Collect data and measure current performance
  • Analyze: Identify the root causes of defects
  • Improve: Implement solutions to eliminate defects
  • Control: Monitor the process to ensure sustained improvements
• Fishbone Diagram

Japanese method to analyst root cause of problem and look for area to improve with the help of forming Quality Circle by volunteer such as work leaders

• Total Quality Management
• Just In Time and Demand Flow: producing items only when they are actually needed
• Comprehensive approach to improve quality and performance across at all levels, including customer focus, employee involvement, systematic and continuous process improvement approach with emphasize on fact and effective communication
• Business Process Reengineering

Focuses on process redesign and improvement with focus on productivity, efficiency, and quality.

• Training is needed to make sure staff aware of and understand the whole process
  • Provide guideline by senior for staff to follow
  • Performance Measurement
    • OKRs (Objectives and Key Results) to track progress toward achieving goals
    • KPIs (Key Performance Indicators) to measure effectiveness of ongoing activities
    • Mean Time Between Failure (MTBF)/ To Repair (MTTR)
    • Identify bottleneck and improve